Dec 2, 2020
4:07 – The book references how individuals focus on peak moments
and the ending moments of an experience when reminiscing about past
experiences. How have you accounted for this phenomenon in
designing athletic events and planning for constituency
engagement?
8:00 – What are some transition moments you’ve chosen to implement
or create at Fresno State? And why do you think those specific
transition moments should be emphasized?
11:32 – How did you come up with the SOLVE acronym (SOLVE stands
for Solution-Oriented Leaders Value Everyone)?
12:47 – How did you evaluate creating buy-in when changing the
culture?
15:27 – How did you get your staff to understand the concept of
duration neglect and start searching for these moments to create in
athletic experiences?
19:47 – How do you create sustainable buy-in throughout the
department?
24:03 – What is the impact that giving away gear can have for
donors?
26:32 – Can you remember a moment or idea that a staff member
brought up and subsequently owned?
29:11 – What is one overarching concept that you take when you
revisit this book that you pass along to someone else?